📘 1Vision Knowledge Base Overview: Workflows & FAQs for All Services

Welcome to 1Vision’s customer knowledge base.
This guide outlines our core service categories — complete with workflows, file requirements, turnaround times, and FAQs — so you can manage your projects confidently and efficiently.

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📨 A. Direct Mail

Turnkey mailing services from design to doorstep — optimized for postal savings and automation.

🔄 Workflow:

1. File Submission

• Format: PDF (high-res, print-ready)

• Include: Bleed, safe zone, crop marks

2. Data Upload

• Format: CSV or XLSX

• Required columns: First Name, Last Name, Address, City, State, ZIP

3. Proofing

• Delivered via Asana or email within 24–48 hrs

• Approval required before print

4. Postal Processing

• Includes NCOA, CASS, and address standardization

• Class sorting: First-Class or Marketing Mail

5. Print & Delivery

• Turnaround: 3–7 business days

• Tracking available upon request

❓ FAQs:

• What is the minimum mailing quantity? → Typically, 200 pieces

• Can I target specific ZIP codes or demographics? → Yes, via list segmentation or purchased lists

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🖼️ B. Wide Format

Banners, signs, and window graphics that make an impact — built for indoor or outdoor use.

🔄 Workflow:

1. Design Submission — AI, PDF, PSD (300dpi) with bleed/cut lines

2. Material Selection — Vinyl, mesh, fabric, foamcore, acrylic, etc.

3. Proofing — Color matching and install mockups if needed

4. Production — Grommets, lamination, die-cutting

5. Shipping/Install — Available regionally

❓ FAQ:

• Are your banners outdoor rated? → Yes — wind slits available for high-wind areas

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🖨️ C. Commercial Print

High-quality brochures, cards, booklets, and more — offset or digital depending on your needs.

🔄 Workflow:

1. Quote Request — Size, quantity, paper stock, finish

2. Artwork — CMYK, 300dpi minimum

3. Proofing — PDF or hard copy (fee may apply)

4. Production — Starts after approval

5. Bindery & Delivery — UV, foil, embossing, binding

❓ FAQs:

• Minimum order? → Depends on item (digital allows low runs)

• Can I get samples? → Yes, upon request

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📦 D. Order Fulfillment

From warehousing to shipping — we handle storage, kitting, and multi-item orders.

🔄 Workflow:

1. Inventory — Tracked in a client dashboard

2. Order Input — Manual form or API integration

3. Kitting & Assembly — Custom packaging and inserts

4. Shipping — USPS, UPS, FedEx; same- or next-day options

❓ FAQs:

• Do you offer climate-controlled storage? → Yes

• Can I bundle multiple items per kit? → Yes

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🛒 E. Storefront Solutions

Custom-branded online portals for ordering business materials across teams.

🔄 Workflow:

1. Portal Setup — Brand-locked interface

2. Product Upload — Templates, pricing, inventory

3. User Access — Role-based permissions

4. Approval Routing — Optional thresholds

5. Reporting — Usage, inventory, spend

❓ FAQs:

• Can I integrate with my CRM or ERP? → Yes — via API or middleware

• Can users have restricted access? → Yes — permissions by role

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🎁 F. Promotional Items

Branded swag from mugs to tech giveaways — sourced, printed, and delivered.

🔄 Workflow:

1. Item Selection — Catalogs or custom proposals

2. Design Proof — Vector logo required

3. Production — 7–21 business days depending on item

4. Delivery — Drop ship or bulk

❓ FAQ:

• Can I get samples? → Yes, upon approval

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👕 G. Apparel

Uniforms, event shirts, and branded gear — screen printed, embroidered, or DTG.

🔄 Workflow:

1. Style & Size Selection — Via catalog or curated sets

2. Decoration — Embroidery, screen print, sublimation, DTG

3. Proofing — Digital mockups provided

4. Production — 7–14 business days

5. Fulfillment — Bulk or by-person packing options

❓ FAQ:

• Can I manage a uniform program with size tracking? → Yes — via your storefront